Airbnb says ‘not so fast’ to bots For Airbnb, only humans – in this case, Airbnb hosts – can provide authentic hospitality and help foster the emotional relationship to a new place that travelers often seek. Source: Hotel Marketing Airbnb says ‘not so fast’ to bots
Hotel guest satisfaction plateaus as perks become standard The hotel industry may be reaching a plateau in customer satisfaction as guests increasingly expect free amenities like Wi-Fi, breakfast and parking, once considered special perks, says J.D. Power. Source: Hotel Marketing Hotel guest satisfaction plateaus as perks become standard
Booking.com launches pilot for destination experiences bot Chatbots are coming to the last frontier of the travel industry. Booking.com plans to bring artificial intelligence and conversational interfaces to a realm of hospitality that was thought to be the sole domain of humans with local knowledge: destination experiences. Source: Hotel Marketing Booking.com launches pilot for destination experiences bot
Google plays concierge with new hotel deals and flight tracking features in search results At a press event yesterday in New York, Google announced a series of updates coming to search results aimed at travel planners looking to get the best deals on flights and accommodations. Source: Hotel Marketing Google plays concierge with new hotel deals and flight tracking features in search results