French tax authorities seek 0 million from Booking.com The tax authorities had recently concluded a more-than two-year audit of Booking.com’s accounts from 2003 to 2012. Italian tax authorities are also looking into Booking.com’s tax payments. Source: Hotel Marketing French tax authorities seek 0 million from Booking.com
Marriott’s CIO says mobile apps are changing the guest experience Marriott is working to craft a customer experience that is the right mix of high-tech and highly personal. The company is rolling out many tech-driven amenities, including the ability to skip the front desk at check-in, order room service via a mobile app and log in to Netflix from the hotel-room television. Source: Hotel Marketing Marriott’s CIO says mobile apps are changing the guest experience
Travelers most receptive to ads when beginning to research It is much easier to influence the booking of a frequent traveler than coax a trip out of an infrequent one, according to a report from Expedia. Source: Hotel Marketing Travelers most receptive to ads when beginning to research
Hotels eliminate guestroom desks Changing trends in the way travelers work during a hotel stay is driving brands to rethink guestroom design. And more are eliminating the traditional guestroom desk altogether. Source: Hotel Marketing Hotels eliminate guestroom desks