Cornell study: Hotels shouldn’t overdo responses to online reviews

Cornell study: Hotels shouldn’t overdo responses to online reviews A new study from Cornell University suggests that hotel guests appreciate substantive responses to negative reviews, but operators should go easy on review responses. The study found that revenue levels increase as the number of management responses increases, but only to a point. Source: Hotel Marketing Cornell study: Hotels shouldn’t overdo responses to online reviews

Hyatt’s book-direct initiative targets Global Distribution Systems

Hyatt’s book-direct initiative targets Global Distribution Systems Unlike Hilton and Marriott, Hyatt’s discounted rates of “up to 10 percent” off for Gold Passport members are not available in global distribution systems. Hyatt suggests travel agents go to its website to book the rates. Source: Hotel Marketing Hyatt’s book-direct initiative targets Global Distribution Systems