Radisson Blu guests can now text Edward the chatbot for service

Radisson Blu guests can now text Edward the chatbot for service ‘Edward’ is an artificially intelligent service now available at twelve Edwardian Hotels-owned Radisson Blu locations, and is able to report on hotel amenities, give directions and tips, and even receive guest complaints in a matter of seconds via SMS. Source: Hotel Marketing Radisson Blu guests can now text Edward the chatbot for service

Expedia shows off website psychology lab

Expedia shows off website psychology lab During a recent media trip to Expedia’s headquarters, media from around the world were given a behind-the-scenes look at how researchers at Expedia’s Innovation Lab conduct experiments, analyse graphs and then translate people’s responses into making the Expedia online experience more user-friendly for users everywhere. Source: Hotel Marketing Expedia shows off website psychology lab

Hyatt makes u-turn on loyalty program rates in GDS

Hyatt makes u-turn on loyalty program rates in GDS Hyatt Hotels Corporation has reversed its plan to keep new loyalty program members-only discount rates out of global distribution systems. A spokesperson declined to address why the company quickly overturned its original statement that travel agents would have to use its website to book the rates. Source: Hotel Marketing Hyatt makes u-turn on loyalty program rates in GDS