Expedia shows off website psychology lab

Expedia shows off website psychology lab During a recent media trip to Expedia’s headquarters, media from around the world were given a behind-the-scenes look at how researchers at Expedia’s Innovation Lab conduct experiments, analyse graphs and then translate people’s responses into making the Expedia online experience more user-friendly for users everywhere. Source: Hotel Marketing Expedia shows off website psychology lab

Hyatt makes u-turn on loyalty program rates in GDS

Hyatt makes u-turn on loyalty program rates in GDS Hyatt Hotels Corporation has reversed its plan to keep new loyalty program members-only discount rates out of global distribution systems. A spokesperson declined to address why the company quickly overturned its original statement that travel agents would have to use its website to book the rates. Source: Hotel Marketing Hyatt makes u-turn on loyalty program rates in GDS

Business travelers say they want to book everything on one platform but don’t do so

Business travelers say they want to book everything on one platform but don’t do so A study from travel and expense management provider KDS found 74 percent prefer a single channel, but only 34 percent followed through. That’s fewer than the 37 percent who have booked corporate travel through supplier websites. Source: Hotel Marketing Business travelers say they want to book everything on one platform but don’t do so

How SiteMinder’s VC sees hotel distribution today

How SiteMinder’s VC sees hotel distribution today In January 2014, Technology Crossover Ventures invested $30 million in SiteMinder. Tnooz checked in with Dave Yuan, a general partner at TCV, to learn how the deal came together, how he feels about SiteMinder today, and what his thoughts are on the sector generally. Source: Hotel Marketing How SiteMinder’s VC sees hotel distribution today