Fanning the Future #3: Service automation

Fanning the Future #3: Service automation

Fanning the Future #3: Service automation Many guests prefer to interact with hotel staff through technology rather than picking up the phone. Some hotels offer three check-in options for guests: an iPad check-in with a staff member, a self-serve check-in kiosk and a traditional front desk receptionist. It is evident that roughly 40% of the guests of such hotels select the iPad option. According to experts in the sector, some hotels have launched a test that will allow for remote check-in. The hotels send messages to guests 24 hours ahead of arrival asking for their planned check-in time, and the hotel answers back to let them know when their rooms will […]