Marriott CEO: Source of cyberattack still unknown Arne Sorenson testified to a U.S. Senate subcommittee, apologizing for the massive data breach that involved 383 million guest records. Source: Hotel Marketing Marriott CEO: Source of cyberattack still unknown
3 keys to meeting customer expectations in 2019 A generic, shotgun marketing approach is dated, and increasingly ineffective. Giving your audience a personalized digital experience, on the other hand, isn’t just productive, it’s desired. Source: Hotel Marketing 3 keys to meeting customer expectations in 2019
Google brings its Duplex AI restaurant booking assistant to 43 states Starting this week, Pixel 3 owners in 43 U.S. states will be able to use the Duplex technology to book appointments. Source: Hotel Marketing Google brings its Duplex AI restaurant booking assistant to 43 states
Hilton’s ‘Stop Clicking Around’ campaign misguided, says Expedia Hilton CEO Chris Nassetta might disagree, especially as the company’s loyalty membership jumped from 51 million at the end of 2015 to 85 million today. Source: Hotel Marketing Hilton’s ‘Stop Clicking Around’ campaign misguided, says Expedia
