Why empowering guests should be every hoteliers top priority After using AI to analyze travel reviews, the Beverly Hills Hotel in Los Angeles discovered guests want to customize their breakfast, so they did away with the breakfast menu altogether and, now, allow guests to order precisely what they want every morning. Source: Hotel Marketing Why empowering guests should be every hoteliers top priority
Airbnb seeks to lure more hotels with new fee structure Airbnb is changing its fee structure for hosts in an effort to encourage more hotels on to the platform as it seeks to compete with the likes of Expedia and Booking.com. Source: Hotel Marketing Airbnb seeks to lure more hotels with new fee structure
TripAdvisor modified its approach to reviews and sexual assault. Did it go far enough? A woman assaulted by a tour guide says the company’s policies discourage reporting and keep travelers from finding out the truth. Source: Hotel Marketing TripAdvisor modified its approach to reviews and sexual assault. Did it go far enough?
STR and Tourism Economics downgrade U.S. Hotel Forecast The U.S. hotel industry is projected to see overall performance growth of 2 percent for 2019 and 1.9 percent for 2020, according to STR and Tourism Economics’ latest forecast. Source: Hotel Marketing STR and Tourism Economics downgrade U.S. Hotel Forecast
