Marriott launches global customer recognition platform powered by Salesforce The platform enables Marriott to conduct one, continuous interaction with members of its loyalty programs across guest channels including call centers, on-property, web and mobile, on a global scale. Source: Hotel Marketing Marriott launches global customer recognition platform powered by Salesforce
Troubles don’t look set to cease at Trivago A year ago, shares of Trivago were trading four times higher than they are today. Losses have just been made steeper after the company posted Q1 results, which continue to see the company’s prime business experiencing a huge slowdown and unable to stave off rising costs. Source: Hotel Marketing Troubles don’t look set to cease at Trivago
Microsoft’s travel manifesto Microsoft engaged a dozen technology companies, supplier partners and like-minded travel buyers to join its team for a corporate travel innovation summit to map a vision of the corporate travel future. Source: Hotel Marketing Microsoft’s travel manifesto
Airbnb’s market share of U.S. lodging demand increasing at a decelerating rate While Airbnb demand has grown rapidly during the past few years, analysts expect its demand growth will decelerate in the near term. Recent data provides strong evidence that this is already happening. Source: Hotel Marketing Airbnb’s market share of U.S. lodging demand increasing at a decelerating rate