How Marriott taps Salesforce for cross-channel ‘recognition’ of its guests

How Marriott taps Salesforce for cross-channel ‘recognition’ of its guests By combining the loyalty data that guests opt-in to share with Marriott with Salesforce’s CRM-focused Service Cloud, the recognition platform provides Marriott associates with an accurate, 360-degree view of each guests’ profile. Source: Hotel Marketing How Marriott taps Salesforce for cross-channel ‘recognition’ of its guests

Google Assistant to call restaurants and make reservations for you

Google Assistant to call restaurants and make reservations for you Google just showed a crazy (and terrifying) new feature for the Google Assistant at its I/O developer conference: The Assistant will soon be able make calls for you to make a table reservation at a restaurant that doesn’t take online bookings. Source: Hotel Marketing Google Assistant to call restaurants and make reservations for you