Travel agents respond to Marriott’s claim that agency channel has declined

Travel agents respond to Marriott’s claim that agency channel has declined Travel agents are up in arms about a recent comment by Marriott’s Arne Sorenson, who said that Marriott has “seen significant growth in all digital channels … What has declined a bit would be travel agents, in part because people are moving online and doing things themselves.” Source: Hotel Marketing Travel agents respond to Marriott’s claim that agency channel has declined