Fixing airlines race to the bottom on customer satisfaction indices Airlines have started addressing technology debt by upgrading their legacy systems, capturing customer journey data and making the purchase of tickets easier. But airline profitability has not translated to better customer service. Source: Hotel Marketing Fixing airlines race to the bottom on customer satisfaction indices
UK: Hitwise analysis reveals peaks upturn and busts affluent traveler myths Hitwise data suggests that it is a myth that affluent customer are not interested in DIY holidays and looking for deals by using popular price comparison websites. Source: Hotel Marketing UK: Hitwise analysis reveals peaks upturn and busts affluent traveler myths
Aussies turn to travel agents Australians still turn to travel agents to book their overseas trips instead of online only websites. Source: Hotel Marketing Aussies turn to travel agents
‘Luxury Space Hotel’ to launch in 2021 Well-heeled space tourists will have a new orbital destination four years from now, if one company’s plans come to fruition. Source: Hotel Marketing ‘Luxury Space Hotel’ to launch in 2021