Digital customer service is becoming the travel industry standard Consumers are looking to social media as a more convenient and customer-centric means for traveler care. Source: Hotel Marketing Digital customer service is becoming the travel industry standard
Marriott aims to cut commissions for OTAs Marriott is looking to lower the commissions it pays to OTAs starting with Expedia when it renegotiates its contract with the company later this year, CEO Arne Sorenson said on Tuesday. Source: Hotel Marketing Marriott aims to cut commissions for OTAs
Skyscanner adds train travel booking, starting in UK UK-based travel search engine Skyscanner has expanding its offering with a train ticket booking feature that lets users of its iOS app book UK train journeys. Source: Hotel Marketing Skyscanner adds train travel booking, starting in UK
Hotel analysts share supply and demand data at Hunter Hotel Conference Executives from STR, CBRE Hotels, Tourism Economics and TravelClick shared the latest data on what’s driving U.S. hotel industry performance trends at the recent Hunter Hotel Conference. Source: Hotel Marketing Hotel analysts share supply and demand data at Hunter Hotel Conference