Who are the biggest innovators in hospitality? Ecole hôtelière de Lausanne put six innovation scenarios to test and asked hospitality industry executives what scenario(s) were more likely to take place in their organization within the next three to five years. Source: Hotel Marketing Who are the biggest innovators in hospitality?
Economist: Hoteliers should prepare for a downturn Bernard Baumohl, chief global economist for the Economic Outlook Group, warns there are several worrying signs for the fate of the overall economy and hoteliers would be wise to plan for a recession. Source: Hotel Marketing Economist: Hoteliers should prepare for a downturn
Guest insight via AccorHotels’ Seeker It’s an “immersive sensory experience that measures biometric reactions to gain deeper insights into our guests’ wants and needs. Source: Hotel Marketing Guest insight via AccorHotels’ Seeker
Talking up travel industry ‘chatbots’ After a few false starts, these automated programs that answer basic questions, find deals or secure refunds are slowly coming into their own. And they might be worth trying. Source: Hotel Marketing Talking up travel industry ‘chatbots’