Airlines keep upping their social media game, but it’s far from the perfect system

Airlines keep upping their social media game, but it’s far from the perfect system Airlines continue to wrangle the onslaught of tweets, DMs, and Facebook Messages coming in from frustrated flyers, many who hope their pleas will get noticed. But even with air carriers going all in on customer service programs with 24/7 assistance, social media has its limits. Source: Hotel Marketing Airlines keep upping their social media game, but it’s far from the perfect system