Empathetic doesn’t mean doormat

Empathetic doesn’t mean doormat It’s essential to find empathy for the people you hope to serve, to teach, to work with. Without it, you can’t find the place they’re stuck, you can’t help them move in the direction they seek to go. But it’s entirely possible that your empathy will lead to a moment where you need to say ‘no’. “I just bought a new car from you, drove it for a thousand miles, but now, I’ve broken my arm in a fall and I won’t be able to drive for a while. Can I please have a full refund?” Of course, this is a selfish request. Your dealership can’t […]