Empathetic doesn’t mean doormat It’s essential to find empathy for the people you hope to serve, to teach, to work with. Without it, you can’t find the place they’re stuck, you can’t help them move in the direction they seek to go. But it’s entirely possible that your empathy will lead to a moment where you need to say ‘no’. “I just bought a new car from you, drove it for a thousand miles, but now, I’ve broken my arm in a fall and I won’t be able to drive for a while. Can I please have a full refund?” Of course, this is a selfish request. Your dealership can’t […]
Airbnb is taking over London Despite the 90-day cap on listings, Airbnb is approaching 20,000 rentals a week, up from 1,000 as recently as 2013, according to data scraped from its site. Source: Hotel Marketing Airbnb is taking over London
Inside the shakeup at Airbnb Airbnb is not going public in 2018. The company’s CEO Brian Chesky has to focus on the short term for now, as it has three big executive spots unfilled. Source: Hotel Marketing Inside the shakeup at Airbnb
Some see Marriott rate cut as step toward tiered commissions Some hotel industry analysts and agents are suggesting that the lower commissions might not be ironclad and that there could be a tiered-commission structure in the works for group bookings. Source: Hotel Marketing Some see Marriott rate cut as step toward tiered commissions