Airlines keep upping their social media game, but it’s far from the perfect system

Airlines keep upping their social media game, but it’s far from the perfect system Airlines continue to wrangle the onslaught of tweets, DMs, and Facebook Messages coming in from frustrated flyers, many who hope their pleas will get noticed. But even with air carriers going all in on customer service programs with 24/7 assistance, social media has its limits. Source: Hotel Marketing Airlines keep upping their social media game, but it’s far from the perfect system

China shutters Marriott website over Taiwan listing

China shutters Marriott website over Taiwan listing China’s internet regulator has accused hotel group Marriott International of breaking Chinese law and ordered it to close its Chinese website and online booking applications for a week after the company listed Taiwan as a country in some online forms. Source: Hotel Marketing China shutters Marriott website over Taiwan listing