Top 10 luxury hotels in digital Out of 49 luxury hotel brands tracked, these are the top 10 digital performers in the US, according to L2’s Digital IQ Index: Luxury Hotels. Source: Hotel Marketing Top 10 luxury hotels in digital
Airlines keep upping their social media game, but it’s far from the perfect system Airlines continue to wrangle the onslaught of tweets, DMs, and Facebook Messages coming in from frustrated flyers, many who hope their pleas will get noticed. But even with air carriers going all in on customer service programs with 24/7 assistance, social media has its limits. Source: Hotel Marketing Airlines keep upping their social media game, but it’s far from the perfect system
OTAs target hotel IT space for continued growth OTAs have once again pushed innovation faster than the hotel industry itself, and they’re prepared to disrupt the stagnant back-of-house tech stack. Source: Hotel Marketing OTAs target hotel IT space for continued growth
How AI is changing how we travel From Google Maps and voice assistants to the scores of travel apps that make online booking easy and instant, AI is grabbing hold of the travel industry – and it’s not letting go. Source: Hotel Marketing How AI is changing how we travel