Exploring the future of guest services Hilton has opened an Innovation Gallery – an incubator and showcase for development where the company will explore the future of hospitality and the guest experience. Source: Hotel Marketing Exploring the future of guest services
Automating the guest experience From guests having their room key delivered to a smartphone before they arrive, to asking questions of an in-room Alexa, Village Hotel’s guest experience is now very different. Source: Hotel Marketing Automating the guest experience
Hotel metasearch under pressure as OTAs pull back Trivago and TripAdvisor are paying the price for putting all their eggs in a single basket with Priceline and Expedia cutting back on their their meta-search spend, forcing Trivago in particular to reassess its business model. Source: Hotel Marketing Hotel metasearch under pressure as OTAs pull back
More travelers say TripAdvisor blocked warnings of rapes, blackouts and injuries Users have no way to know how many negative reviews TripAdvisor withheld, how many true, troubling experiences never get told. The Federal Trade Commission is now looking into TripAdvisor’s business practices. Source: Hotel Marketing More travelers say TripAdvisor blocked warnings of rapes, blackouts and injuries