Most U.S. consumers still rely on travel agents Despite the rise of OTAs, mobile apps, and other digital booking tools, a recent Travelport survey of U.S. travelers found that a majority “are still highly dependent on advice from travel professionals.” Source: Hotel Marketing Most U.S. consumers still rely on travel agents
J.D. Power rates guest satisfaction of hotel loyalty programs A key driver of hotel loyalty member satisfaction is having a diverse portfolio of reward options, according to the J.D. Power 2017 Hotel Loyalty Program Satisfaction Study. Source: Hotel Marketing J.D. Power rates guest satisfaction of hotel loyalty programs
Expedia goes all-in at Amazon Web Services Amazon announced Expedia has gone all-in on AWS and is standardizing on AWS machine learning technologies to enhance travelers’ booking experiences across its brands. Source: Hotel Marketing Expedia goes all-in at Amazon Web Services
Income down but earnings up at eDreams ODIGEO Europe’s largest online travel company eDreams ODIGEO saw half year net income fall by 46% to €6.5 million. Source: Hotel Marketing Income down but earnings up at eDreams ODIGEO