Automating the guest experience From guests having their room key delivered to a smartphone before they arrive, to asking questions of an in-room Alexa, Village Hotel’s guest experience is now very different. Source: Hotel Marketing Automating the guest experience
Hotel metasearch under pressure as OTAs pull back Trivago and TripAdvisor are paying the price for putting all their eggs in a single basket with Priceline and Expedia cutting back on their their meta-search spend, forcing Trivago in particular to reassess its business model. Source: Hotel Marketing Hotel metasearch under pressure as OTAs pull back
More travelers say TripAdvisor blocked warnings of rapes, blackouts and injuries Users have no way to know how many negative reviews TripAdvisor withheld, how many true, troubling experiences never get told. The Federal Trade Commission is now looking into TripAdvisor’s business practices. Source: Hotel Marketing More travelers say TripAdvisor blocked warnings of rapes, blackouts and injuries
Airbnb takes Trips to new APAC cities Airbnb is expanding experiences, activity products launched as part of its Trips platform in November last year, to Melbourne, Bali and Hong Kong. Source: Hotel Marketing Airbnb takes Trips to new APAC cities