Are hotel revenue managers using the best performance data? Revenue per available room remains the principal focus for hotel companies gauging performance despite the value of examining a larger set of metrics, said panelists at a recent revenue-management conference in London. Source: Hotel Marketing Are hotel revenue managers using the best performance data?
The WeWork Manifesto: First, office space. Next, the world. The brash, ambitious founders of WeWork, a global network of shared office spaces, want nothing less than to transform the way we work, live and play. Source: Hotel Marketing The WeWork Manifesto: First, office space. Next, the world.
The parts of customer service that should never be automated The economics of service automation aren’t universally rosy, as current technology is functionally limited, requiring people to seek out in-person help in addition to using automated services. Source: Hotel Marketing The parts of customer service that should never be automated
Is Google Flights the OTA antidote? If Google Flights can successfully drive a higher volume of referrals while maintaining its attractive conversion rates, then they just may be able to deliver on that original metasearch “OTA antidote” promise. Source: Hotel Marketing Is Google Flights the OTA antidote?