The incredible shrinking hotel front desk The front desk was once the epicenter of the hotel, where guests did much more than check in and check out. Today, its focus has been mostly reduced on processing guests in and out of the hotel. However guest reviews indicate that they are not particularly satisfied with this change. Source: Hotel Marketing The incredible shrinking hotel front desk
Why Amazon, Google and Facebook are travel’s biggest threats They are the real category killers as they have emerged as the gatekeepers of technology in the mobile age. And they have turned their attention to travel, including hotels. Source: Hotel Marketing Why Amazon, Google and Facebook are travel’s biggest threats
PwC revises 2018 U.S. Lodging Forecast with rosier outlook The most recent version pegs 2018’s average daily rate, occupancy and demand growth at slightly higher levels than the last outlook, issued in September. Source: Hotel Marketing PwC revises 2018 U.S. Lodging Forecast with rosier outlook
British Airways removes GDS surcharge for Expedia, Egencia British Airways and Iberia agreed to remove their global distribution system surcharge for users of Expedia and clients of its Egencia corporate travel arm, according to an Egencia spokesperson. Source: Hotel Marketing British Airways removes GDS surcharge for Expedia, Egencia