Airlines experiment with customer service While Hawaiian Airlines has opted for two-way SMS to make the service accessible to more of its passengers, Air New Zealand has gone high-tech with the development of a digital human, Sophie, to interact with customers. Source: Hotel Marketing Airlines experiment with customer service
Digital disruption of the Asian hospitality industry A new study examines how digital disruption is redefining the customer’s travel experience across the hospitality industry in Asia. Source: Hotel Marketing Digital disruption of the Asian hospitality industry
Why are travelers downsizing: Asia’s booming pod hotel market The rise in popularity of these hotels can be drilled down to three reasons: cheaper price points, the flexibility they afford, and new offerings in experiential design. Source: Hotel Marketing Why are travelers downsizing: Asia’s booming pod hotel market
U.S. business travelers confident emerging tech will improve travel experience, but fear impact The 4th edition Egencia Business Travel and Technology Survey reveals U.S. business travelers have opposing views on AI and VR compared to global counterparts. Source: Hotel Marketing U.S. business travelers confident emerging tech will improve travel experience, but fear impact