Maintaining a unique and consistent brand: How Kimpton does it Kathleen Reidenbach eats, sleeps, and breathes customer experience: As chief commercial officer for Kimpton Hotels & Restaurants, it’s in her job description. Source: Hotel Marketing Maintaining a unique and consistent brand: How Kimpton does it
Four ways travel brands can improve the customer experience While travel consumers might naturally be more inclined to engage, this also means there is greater opportunity for brands to get it wrong. Delays and disruptions might mar a travel experience, but how a brand deals with it can make or break a customer relationship. Source: Hotel Marketing Four ways travel brands can improve the customer experience
Adieu, JetBlue, I’ll miss you Don’t let some of your most loyal customers be your next brand casualty. Don’t be a JetBlue. Source: Hotel Marketing Adieu, JetBlue, I’ll miss you
Koddi wins Facebook Innovation Spotlight for driving results Koddi has been awarded the Driving Results award in the 2017 Facebook Innovation Spotlight, an annual event that identifies game-changing innovations among Facebook Marketing Partners in the advertising industry. Source: Hotel Marketing Koddi wins Facebook Innovation Spotlight for driving results