OTAs fundamentally breaking guest communication and hotels accept it

OTAs fundamentally breaking guest communication and hotels accept it OTAs are undoubtedly an important channel to attract first-time guests. But a newly booked first-time guest via an OTA is at the point in a customer relationship where the hotelier simply cannot afford to just close her eyes and smile. Source: Hotel Marketing OTAs fundamentally breaking guest communication and hotels accept it

Airbnb’s director of experience design on using ‘stories’ to design

Airbnb’s director of experience design on using ‘stories’ to design Katie Dill is the director of experience design at Airbnb. In this TechCrunch feature, she channels her inner Steve Jobs to explain how design is not just how it looks, but how it works, both in the workplace and on the screen. Source: Hotel Marketing Airbnb’s director of experience design on using ‘stories’ to design