Hotel room key cards could disappear within five years According to experts smartphone “keys” will be found as standard in hotels within five years, as big chains are replacing outdated key cards with the new hassle-free technology. Source: Hotel Marketing Hotel room key cards could disappear within five years
Evolving in a digital world where convenience is the new loyalty Digital has changed consumer expectations so much that convenience is now what drives customer loyalty – not love for any particular brand. Source: Hotel Marketing Evolving in a digital world where convenience is the new loyalty
Are big OTAs abusing their power? The two global giants are not being fair to the consumer or to accommodation owners, argues David Weston, chairman of the UK B&B Association. Source: Hotel Marketing Are big OTAs abusing their power?
UK association hits out at Booking.com ‘abuse’ The UK association of small accommodation providers has complained to the UK’s Competition and Markets Authority and to the European Commission alleging Booking.com and Expedia engage in unfair and anti-competitive practices. Source: Hotel Marketing UK association hits out at Booking.com ‘abuse’