Does the global business services model still matter? Centralizing multiple functions under a GBS model will save companies money. For many customers of GBS, however, this benefit is largely invisible. What matters more to them, particularly in a digital-business era, is quality and speed. Source: Hotel Marketing Does the global business services model still matter?
OTA bookings linked to lower guest satisfaction When guests book through an independent travel website or mobile app instead of directly with the hotel, they are more likely to experience a problem and to be less satisfied with their stay, according to a new J.D. Power study. Source: Hotel Marketing OTA bookings linked to lower guest satisfaction
With the Expedia deadline looming, Hyatt signs new deal with Booking.com Hyatt and Booking.com quietly signed a new and restructured distribution agreement a year short of the prior agreement’s expiration as the U.S.-based hotel chain seeks leverage in its contentious negotiations with Expedia. Source: Hotel Marketing With the Expedia deadline looming, Hyatt signs new deal with Booking.com
Growth of mobile presents challenge & opportunity for hotels Hotel apps and mobile capabilities have become a vital part of guest experience and a key contributor to overall hotel guest satisfaction, according to the J.D. Power 2017 North America Hotel Guest Satisfaction Index Study. Source: Hotel Marketing Growth of mobile presents challenge & opportunity for hotels