Forget owning the customer in the sharing age As travelers are demanding things to be increasingly seamless and easy, the ability of firms to ‘own the customer’ in the age of the sharing economy is becoming increasingly difficult. Source: Hotel Marketing Forget owning the customer in the sharing age
For Hyatt automation has a dark side Hyatt is exploring automation, but it doesn’t see robots replacing human beings in hotels. Digiday talked with Maryam Banikarim, global CMO of Hyatt, about the future of automation, home rentals and Amazon. Source: Hotel Marketing For Hyatt automation has a dark side
TripAdvisor CEO responds to analyst critiques of its hotel search strategy Analysts continue to critique TripAdvisor’s near-term tactics. But CEO Steve Kaufer said that no other company is as well-positioned to create value on mobile in the long run as his own. Source: Hotel Marketing TripAdvisor CEO responds to analyst critiques of its hotel search strategy
Sabre reimagines lodging with new content services solution Planned for a 2018 launch, the new solution will integrate multiple sources of content including the Sabre GDS and non-GDS sources such as aggregators, re-distributors, agency-sourced hotel content and other sources as identified. Source: Hotel Marketing Sabre reimagines lodging with new content services solution