Evolving in a digital world where convenience is the new loyalty Digital has changed consumer expectations so much that convenience is now what drives customer loyalty – not love for any particular brand. Source: Hotel Marketing Evolving in a digital world where convenience is the new loyalty
Are big OTAs abusing their power? The two global giants are not being fair to the consumer or to accommodation owners, argues David Weston, chairman of the UK B&B Association. Source: Hotel Marketing Are big OTAs abusing their power?
UK association hits out at Booking.com ‘abuse’ The UK association of small accommodation providers has complained to the UK’s Competition and Markets Authority and to the European Commission alleging Booking.com and Expedia engage in unfair and anti-competitive practices. Source: Hotel Marketing UK association hits out at Booking.com ‘abuse’
How Kayak is using AI for travel planning Steve Hafner, Kayak’s chief executive officer and co-founder, discusses the company’s partnerships and artificial intelligence’s impact on the travel industry. Source: Hotel Marketing How Kayak is using AI for travel planning