Booking.com taps Bangkok for customer service centre Booking.com opened its customer service center in Bangkok to serve Thai customers, whose accommodation bookings via the site have doubled in the past few years. Source: Hotel Marketing Booking.com taps Bangkok for customer service centre
London hotel sector bounces back STR’s preliminary December 2016 data for London, England, indicates significant demand growth and high occupancy levels. Source: Hotel Marketing London hotel sector bounces back
Mobile loyalty programs are the new modern currency With everyone fighting for the same attention, decision makers behind every brand are turning to mobile applications as a way to engage consumers and build in incentives to create a direct relationship. Source: Hotel Marketing Mobile loyalty programs are the new modern currency
Mobile fuels online dominance in European travel bookings Brexit. Trump. Terror. Amidst all the remarkable headlines, here’s one nugget you might have missed last year: 2016 was the last year in which offline transactions accounted for a majority of European travel bookings. Source: Hotel Marketing Mobile fuels online dominance in European travel bookings