Hotel leaders advance customer experience Traditionally the hospitality industry has followed the airline industry in areas like distribution, revenue management, product innovation but things are changing so rapidly. Now the industry is starting to look at leaders like Amazon and Uber to gain new ideas on the future of the customer experience. Source: Hotel Marketing Hotel leaders advance customer experience
Will Facebook Recommendations create a new channel for hotel bookings? In the coming months, Facebook will be making it easier for consumers to connect with local businesses. If that happens, it’ll be vital that hotels have their own Facebook Page to ensure potential customers have an easy way to communicate with them directly. Source: Hotel Marketing Will Facebook Recommendations create a new channel for hotel bookings?
Why Expedia’s stock is ready to soar Expedia is taking a break from buying other online travel companies as it focuses on improving its site, expanding internationally, and drawing more people to its smartphone app. Source: Hotel Marketing Why Expedia’s stock is ready to soar
Booking.com taps Bangkok for customer service centre Booking.com opened its customer service center in Bangkok to serve Thai customers, whose accommodation bookings via the site have doubled in the past few years. Source: Hotel Marketing Booking.com taps Bangkok for customer service centre