What Expedia learned about chatbots in travel For Expedia, chatbots represent the next seismic shift that will evolve not only the travel booking process but also the customer service experience for decades to come. But more insights will have to show how consumers want to engage with chatbots. Source: Hotel Marketing What Expedia learned about chatbots in travel
Egencia awards top 100 preferred corporate hotels for 2017 The award recognizes the best hotels in the global Egencia marketplace, as judged by popularity, pricing, amenities attractive to corporate travelers, customer service, and overall guest experience. Source: Hotel Marketing Egencia awards top 100 preferred corporate hotels for 2017
Travel is the secret to true happiness, Booking.com finds Global research commissioned by Booking.com has revealed that travel gives us such an emotional boost, we consider planning and going away on holiday more vital for our happiness than other big life occasions. Source: Hotel Marketing Travel is the secret to true happiness, Booking.com finds
Paris is blaming Airbnb for population declines in the heart of the city Between 2009 and 2014, the number of people living in Paris’s 1st arrondissement fell by 5%. The Paris mayor’s office attributed the falling urban population to lower birth rates, but also to an increase in second homes, particularly those rented out seasonally to tourists. Source: Hotel Marketing Paris is blaming Airbnb for population declines in the heart of the city