Messenger apps in travel are better for customer service than sales

Messenger apps in travel are better for customer service than sales The ability to understand customer intent and context will be crucial for the success conversational commerce. Because if a customer comes via messaging app to complain and you then try to sell them something they don’t want, chances are you will have lost them forever. Source: Hotel Marketing Messenger apps in travel are better for customer service than sales

The three emerging travel technology trends to watch and get ready for

The three emerging travel technology trends to watch and get ready for Technology innovation is changing faster than ever with emerging capabilities like robotics, artificial intelligence and augmented reality on the brink of permeating nearly every aspect of daily life. Sabre has identified the top trends for the coming year in its 2017 Emerging Technology in Travel Report. Source: Hotel Marketing The three emerging travel technology trends to watch and get ready for

TripAdvisor reveals Travelers’ Choice awards for Destinations on the Rise

TripAdvisor reveals Travelers’ Choice awards for Destinations on the Rise The beautiful beach city of Kihei in Hawaii ranked as the top rising spot in the U.S., while the laid-back local scene of San Jose del Cabo in Mexico earned the ranking of number one in the world. Source: Hotel Marketing TripAdvisor reveals Travelers’ Choice awards for Destinations on the Rise