Airbnb stands to lose business in NYC after dropping lawsuit

Airbnb stands to lose business in NYC after dropping lawsuit Airbnb earlier this month dropped its 6-week-old lawsuit against New York state attorney general Eric Schneiderman, and NYC mayor Bill de Blasio, in a move that could serve to constrain business in the largest U.S. market for the peer-to-peer accommodations service. Source: Hotel Marketing Airbnb stands to lose business in NYC after dropping lawsuit

Messenger apps in travel are better for customer service than sales

Messenger apps in travel are better for customer service than sales The ability to understand customer intent and context will be crucial for the success conversational commerce. Because if a customer comes via messaging app to complain and you then try to sell them something they don’t want, chances are you will have lost them forever. Source: Hotel Marketing Messenger apps in travel are better for customer service than sales