Hotel improvisation boosts guest satisfaction, says Cornell study

Hotel improvisation boosts guest satisfaction, says Cornell study Hotel managers should encourage their employees to improvise service processes, as necessary, with a goal of improving guest satisfaction, according to a new report from the Center for Hospitality Research at the Cornell University School of Hotel Administration. Source: Hotel Marketing Hotel […]

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Research Seminar

Research Seminar Research Seminar The Department of Marketing & Communication organizes a research seminar addressed to PhD students and Faculty of the University, with Dr. Kleopatra Veloutsou, Senior Lecturer in Marketing, at Adam Smith Business School, University of Glasgow. The seminar will take place on 9 February 2016, in room […]

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