Skyscanner CEO discusses why he just sold his company for $1.7 billion

Skyscanner CEO discusses why he just sold his company for .7 billion While the terms of the acquisition were what swung Gareth Williams toward selling rather than taking a chance on the stock market with a long rumored IPO – operational independence was the key driver that led to the Ctrip acquisition. Source: Hotel Marketing Skyscanner CEO discusses why he just sold his company for .7 billion

Five things that need to be fixed in travel now

Five things that need to be fixed in travel now More than 17% of respondents to a new survey said they’d stopped doing business with a travel company in 2016 because of poor customer service, a 45% increase from last year. If it continues, the industry will soon overtake the telecom and cable industry as a leader in bad customer service. Source: Hotel Marketing Five things that need to be fixed in travel now

Airlines’ engagement with customers on social media is now critical to success

Airlines’ engagement with customers on social media is now critical to success From updates on crises, to feedback about inflight service, social media has now become the most important and fastest way for airlines to connect with their customers, as well as for customers to get real-time information regarding their flights. Source: Hotel Marketing Airlines’ engagement with customers on social media is now critical to success