How chatbots could have helped Delta Airlines during its computer outage

How chatbots could have helped Delta Airlines during its computer outage Human agents are not as good at sifting through data quickly. A chatbot can look at a passenger record and determine that the customer always flies business class, travels with kids, or prefers more leg room. Source: Hotel Marketing How chatbots could have helped Delta Airlines during its computer outage

Airbnb co-founder talks design, trust, and new community models

Airbnb co-founder talks design, trust, and new community models Figuring out what’s next for Airbnb, as far as products go, however, is the main role of co-founder and chief product officer Joe Gebbia. Skift recently reached out to Gebbia to ask him about what Airbnb has up its sleeve next? Source: Hotel Marketing Airbnb co-founder talks design, trust, and new community models