Hilton’s HHonors app redesign unlocks mobile chat, digital key expansion Hilton’s forthcoming redesign of its HHonors loyalty application will enable users to receive push notifications, use real-time chat to communicate with front desk personnel and share digital room keys with more family members. Source: Hotel Marketing Hilton’s HHonors app redesign unlocks mobile chat, digital key expansion
Improving the guest experience through apps Moving beyond online bookings, hoteliers are exploring another area of the online hotel landscape: The burgeoning app market. Source: Hotel Marketing Improving the guest experience through apps
Owning the digital conversation to maximize revenue growth New and emerging digital, mobile and social travel options are drawing consumers’ attention, and hotels are determining how to best connect with those consumers on these emerging distribution channels. Source: Hotel Marketing Owning the digital conversation to maximize revenue growth
Are online travel sites providing biased information? A cyber war has erupted in recent weeks between major OTAs such as Expedia and Priceline.com and hotel chains over how some discounts are being offered. Consumers, for their part, are caught in the middle of a fight many have no idea even exists. Source: Hotel Marketing Are online travel sites providing biased information?