Four Seasons sees ‘Airbnb effect’ in luxury hospitality For Allen Smith, CEO Four Seasons Hotels and Resorts, Airbnb is just another example of the speed in which the market is changing and the manner in which we need to be prepared to respond to it. Source: Hotel Marketing Four Seasons sees ‘Airbnb effect’ in luxury hospitality
Hotels introduce voice-activated rooms The popularity of voice-activated devices and smart homes is moving into the hotel world, with Best Western Hotels & Resorts the latest chain to pilot voice-controlled technology in their hotel rooms. Source: Hotel Marketing Hotels introduce voice-activated rooms
The new supply threat: How hotel sales teams are fighting back The opening of a shiny, new hotel in the market can make even the most successful hotel sales manager shudder with nervousness. After all, new hotels create buzz. Source: Hotel Marketing The new supply threat: How hotel sales teams are fighting back
How to make customer-centricity more than a buzzword Despite their claims that they keep the customer first, many B2B companies remain product-centric. However, making the shift to focusing on the customer can make all the difference. Source: Hotel Marketing How to make customer-centricity more than a buzzword