Lack of data and legacy technology weights down hospitality innovation The ever-changing makeup of the global hospitality industry was put under the microscope in Skift’s first mini-forum at WTM London last week. One of the key takeaways was how hotels get a better understanding of who is staying with them and what their preferences are. Source: Hotel Marketing Lack of data and legacy technology weights down hospitality innovation
More on Expedia and Priceline exploring artificial intelligence Both companies see the key to using artificial intelligence successfully by applying it to high-volume, repeatable tasks that a computer could learn from over time. Source: Hotel Marketing More on Expedia and Priceline exploring artificial intelligence
Expedia, Booking.com win in New Zealand rate-parity deal New Zealand’s Commerce Commission is not considering any further investigation of an agreement it reached between two OTAs that prevents accommodation providers promoting their best prices on their own websites. Source: Hotel Marketing Expedia, Booking.com win in New Zealand rate-parity deal
UK luxury hotels lag behind Europe In the wake of Brexit, the UK’s luxury hotel market will need to outperform its equivalent markets in Europe. In particular, the UK is lagging behind in attracting high-spend Chinese visitors – proved to be a vital market for long-term growth in the luxury sector. Source: Hotel Marketing UK luxury hotels lag behind Europe