Marriott facing lawsuit over ‘deceptive’ resort fees that allegedly harm consumers The District of Columbia has sued Marriott International, alleging that the hotel company violated consumer protection laws for charging resort fees that it doesn’t disclose upfront to its customers. Source: Hotel Marketing Marriott facing lawsuit over ‘deceptive’ resort fees that allegedly harm consumers
Adobe: How travelers move from research to buy using digital channels in 2019 Consumers increasingly research travel plans on their smartphones but purchase on a desktop/laptop. Source: Hotel Marketing Adobe: How travelers move from research to buy using digital channels in 2019
apaleo partners with SiteMinder to create an open world for hotels The partnership sees apaleo’s PMS integrated with SiteMinder’s platform, so mutual hotel clients of the two companies can automate how they distribute inventory and capture reservations. Source: Hotel Marketing apaleo partners with SiteMinder to create an open world for hotels
British Airways fined £183 million over massive data breach The airline said around 380,000 transactions were affected. Data stolen included names, email addresses and some credit and debit card information. Source: Hotel Marketing British Airways fined £183 million over massive data breach
