Airlines keep upping their social media game, but it’s far from the perfect system Airlines continue to wrangle the onslaught of tweets, DMs, and Facebook Messages coming in from frustrated flyers, many who hope their pleas will get noticed. But even with air carriers going all in on customer service programs with 24/7 assistance, social media has its limits. Source: Hotel Marketing Airlines keep upping their social media game, but it’s far from the perfect system
OTAs target hotel IT space for continued growth OTAs have once again pushed innovation faster than the hotel industry itself, and they’re prepared to disrupt the stagnant back-of-house tech stack. Source: Hotel Marketing OTAs target hotel IT space for continued growth
How AI is changing how we travel From Google Maps and voice assistants to the scores of travel apps that make online booking easy and instant, AI is grabbing hold of the travel industry – and it’s not letting go. Source: Hotel Marketing How AI is changing how we travel
China shutters Marriott website over Taiwan listing China’s internet regulator has accused hotel group Marriott International of breaking Chinese law and ordered it to close its Chinese website and online booking applications for a week after the company listed Taiwan as a country in some online forms. Source: Hotel Marketing China shutters Marriott website over Taiwan listing