Amex reveals emerging trends and top ten destinations for 2018 According to a new survey conducted for American Express Travel, travelers in the United States are focused on pursuing their personal passions through the lens of travel. Source: Hotel Marketing Amex reveals emerging trends and top ten destinations for 2018
Expedia tips voice as the biggest disrupter in travel Expedia predicts that voice will trump over chatbots and artificial intelligence as the biggest disrupter in travel in the near term. Source: Hotel Marketing Expedia tips voice as the biggest disrupter in travel
Booking.com’s chatbot can handle 30% of customers’ hotel-related questions Booking.com’s service and support chatbot, the Booking Assistant, is now widely available on its mobile app, Facebook Messenger and the Booking.com website. Source: Hotel Marketing Booking.com’s chatbot can handle 30% of customers’ hotel-related questions
Airbnb is replacing the guest book with augmented reality Airbnb is experimenting with augmented- and virtual-reality technologies to enhance customers’ travel experiences. Source: Hotel Marketing Airbnb is replacing the guest book with augmented reality