How hotels are using Artificial Intelligence to improve the guest experience Chatbot is the newest way for guests to communicate with their hotel, without having to pick up a phone or wait online to speak to a concierge. Source: Hotel Marketing How hotels are using Artificial Intelligence to improve the guest experience
‘Airbnb is forcing everyone to up their game’: how hotels are changing tactics For hotels, elling rooms on Airbnb means competing against more and more hosts hiring out their own pads. In this challenging market, small brands need to play to their strengths. Source: Hotel Marketing ‘Airbnb is forcing everyone to up their game’: how hotels are changing tactics
Amazon’s options for disrupting online travel: try or buy It would take Amazon unsurmountable efforts and resources to build an OTA from scratch. However, if Amazon decides to buy an existing OTA player and build a global travel retail empire on this new acquisition’s platform, then hoteliers should be concerned. Source: Hotel Marketing Amazon’s options for disrupting online travel: try or buy
Low-commission Hotel Bonanza tempts hotels from ‘big two’ OTAs An online booking platform for hotels is hoping to take on the big two OTAs with a promise not to raise the level of commission past 8%. Source: Hotel Marketing Low-commission Hotel Bonanza tempts hotels from ‘big two’ OTAs