Expedia targeted once again by the French Following the French Economy Minister’s claim against Expedia in 2013, the Paris Court of Appeals now heavily fined Expedia for contracts with hotel partners that create a “significant imbalance” between the parties. Source: Hotel Marketing Expedia targeted once again by the French
Booking flights direct doesn’t delight passengers, study finds With nearly two out of three airline bookings made via desktop websites, the airlines aren’t doing a very good job making consumers happy. Source: Hotel Marketing Booking flights direct doesn’t delight passengers, study finds
Airlines experiment with customer service While Hawaiian Airlines has opted for two-way SMS to make the service accessible to more of its passengers, Air New Zealand has gone high-tech with the development of a digital human, Sophie, to interact with customers. Source: Hotel Marketing Airlines experiment with customer service
Digital disruption of the Asian hospitality industry A new study examines how digital disruption is redefining the customer’s travel experience across the hospitality industry in Asia. Source: Hotel Marketing Digital disruption of the Asian hospitality industry