U.S. hotels bank on loyalty programs in push for direct booking

U.S. hotels bank on loyalty programs in push for direct booking Hotel loyalty programs have helped U.S. chains such as Hyatt, Hilton and Marriott score more bookings on their own websites, luring customers from online travel agents that had seen commissions balloon to an estimated $3.5 billion a year. Source: Hotel Marketing U.S. hotels bank on loyalty programs in push for direct booking

Everyone in hotels talks about experience but what does it even mean?

Everyone in hotels talks about experience but what does it even mean? It was a question speakers at Bisnow’s Big Hotel Reception in London answered in their own unique ways, including design, staff, on-site gyms vs. local yoga classes vs. cheeseburgers, and understanding your local city. Source: Hotel Marketing Everyone in hotels talks about experience but what does it even mean?