Four ways travel brands can improve the customer experience While travel consumers might naturally be more inclined to engage, this also means there is greater opportunity for brands to get it wrong. Delays and disruptions might mar a travel experience, but how a brand deals with it can make or break a customer relationship. Source: Hotel Marketing Four ways travel brands can improve the customer experience
Adieu, JetBlue, I’ll miss you Don’t let some of your most loyal customers be your next brand casualty. Don’t be a JetBlue. Source: Hotel Marketing Adieu, JetBlue, I’ll miss you
Koddi wins Facebook Innovation Spotlight for driving results Koddi has been awarded the Driving Results award in the 2017 Facebook Innovation Spotlight, an annual event that identifies game-changing innovations among Facebook Marketing Partners in the advertising industry. Source: Hotel Marketing Koddi wins Facebook Innovation Spotlight for driving results
Swiss price watchdog has reservations about Booking.com The Swiss price watchdog has initiated proceedings against Booking.com, the online travel fare aggregator, after finding signs of “price abuse” concerning commissions that hoteliers have to pay in Switzerland. Source: Hotel Marketing Swiss price watchdog has reservations about Booking.com