Israeli consumer watchdog fines Booking.com The grounds for the fine are that the site misled customers by listing overnight prices that do not include VAT. Only when Israeli consumers arrive at the hotel in Israel do they learn that they must add VAT to the price of their reservation. Source: Hotel Marketing Israeli consumer watchdog fines Booking.com
TripAdvisor’s Instant Booking, dead or alive? TripAdvisor “very aggressively” de-emphasized Instant Booking in the last quarter, first on the desktop, then on mobile, only offering the Instant Booking option to customers in “very specific” cases, such as if they had previously used Instant Booking. Source: Hotel Marketing TripAdvisor’s Instant Booking, dead or alive?
OTA groups hit back at B&B complaints Leading travel technology associations in Europe and the US have hit back at the UK Bed and Breakfast (B&B) Association over its accusations that (OTAs “mislead” consumers. Source: Hotel Marketing OTA groups hit back at B&B complaints
UK closes OTA gap in consumer protections The UK Government unveils plans for new regulations that will make OTAs “responsible for the entire holiday” – even if different companies supply the flights and hotels. Source: Hotel Marketing UK closes OTA gap in consumer protections