Hilton: Smartphone door unlocking used 11 million times without being hacked A growing number of hotels are now allowing people to use their iPhone to unlock their doors. The Hilton hotel group, which first started experimenting with the technology three years ago, says that the security of the system is now firmly proven. Source: Hotel Marketing Hilton: Smartphone door unlocking used 11 million times without being hacked
Five ways luxury resorts leverage technology for outstanding guest service Today’s hospitality technology has emerged as a crucial tool for hotels and resorts as they strive to balance their use of technology with classic and timeless customer service. Source: Hotel Marketing Five ways luxury resorts leverage technology for outstanding guest service
How six travel & hospitality brands use personalisation to enhance the customer experience For brands in the travel and hospitality industry – effective personalisation can range from interactive content to targeted banners and customised travel itineraries. Source: Hotel Marketing How six travel & hospitality brands use personalisation to enhance the customer experience
Can regulatory bodies curb the growing influence of OTAs? Initiatives like AHLA’s “Search Smarter” might not decrease the popularity of the OTAs but curb the advantage they created and provide a fairer playing field for hotel suppliers as well. Source: Hotel Marketing Can regulatory bodies curb the growing influence of OTAs?